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Frequently Asked Questions: General

What information do I send in with my tools?

The first time you should send your company name, the name you want on the certification, billing name, address, contact name, phone number, fax number, shipping address if different from billing address, how you want tools shipped back, a list of tools sent, and any special requests. The next time you just need to send your company name, a tool list, and any special requests.

Is there a charge for monthly notification of tools due for certification?

There is no charge for this service. We notify you three times, and if we do not receive the tool or hear from you, the tool will be removed from our active list. You may request to be removed from this complimentary service.

How do I set up an open account?

We trust everyone and will set up a 30 day open account when you send us any tools, and it will remain this way as long as you do not disappoint us by not paying on time.

How will you ship our tools back to us?

Our normal shipping is ground. If you want for us to use any other service, please send your account number and we will honor almost any requested shipping method.

If a tool cannot be certified, what is the cost?

We do not charge for any tool that we do not certify. However, we will apply normal shipping charges when returning your tool to you.

How long do you keep calibration records?

We keep all of our customer and company records for a minimum of five years. We can maintain records for up to 10 years by request.

Can I bring in tools for certification and wait on them?

Yes, but some dimensional tools require temperature stabilization before we can start to measure and certify them. The 100% expedite fee will apply.

If I lose a tool calibration certificate, can I get a copy?

Yes, just call us and we will email or fax it to you.

Will you call if any tools require abnormal repair?

Yes, we normally call if any repair exceeds $15.00 on any tool. Some companies have established a repair charge not to exceed a percentage of new cost, such as 50% or 75%. It speeds up the return time on tools if we do not have to wait on an approval call.

Do you send any tools out for certification?

We will notify you if we cannot certify your tool because it needs repair beyond our capabilities. If this occurs, you can request for us to send it back to the manufacturer for repair.

I am moving to a new job. Will my certification transfer?

Yes, you or your new employer can call us and we will change the name on certification and fax a copy to you. Most companies will accept a tool certification with another name on it until the tool is due for recertification

Will you measure and certify a custom tool?

Yes, but we must have the part drawing or all exact information on any measurements you want certified.

Will you measure and certify a custom tool?

Yes, but we must have the part drawing or all exact information on any measurements you want certified.

Are you compliant with ISO accreditation standards?

We are compliant with all ISO/IEC 17025 standards. We are currently going through the Accreditation Process and expect to be finished by the end of 2009. Our customers are also free to take a tour of our lab and/or audit us for themselves.

What is your normal turn-around time?

On all orders of twenty tools or less will ship in five working days or less after we receive the tools or the calibration charge is free on all unshipped tools. The only exception to this free calibration is if we must order parts and/or repair a tool before calibration.

Do you have a Minimum Charge?

Our minimum charge is $26.00 per invoice.

Do you have any Additional Charges?

We offer Same Day Service for a 25% surcharge or Next Day Service for a 10% surcharge. If you send in tools and ask for service ASAP, we will think you want same day service for 25% extra. Please include which expedited service along with cost you require to ensure there is no confusion. WHILE YOU WAIT, WEEKEND and HOLIDAY emergency service has an additional 100% surcharge. These rates do not include shipping and handling.

When do you add new equipment testing capabilities to your list?

We continually add new test equipment and test procedures, so please call if you have an item that is not listed.

Under what circumstances would your prices vary?

Prices may vary with range of instrument and are subject to change without notice.

What limitations are there to your certifications?

Instruments are certified for use in ground test equipment only. We DO NOT calibrate any AVIONICS or NAVIGATIONAL EQUIPMENT.

Do you require your employees to undergo drug testing?

We do not have a drug testing program as this is not an FAA requirement for a calibration service.

What credit cards do you accept?

We currently accept Visa, Mastercard, Discover, American Express & most corporate cards for payment.